Australia Accuses Microsoft of Misleading Consumers
Microsoft is facing a lawsuit from the Australian Competition and Consumer Commission (ACCC) for allegedly misleading 2.7 million users over AI-driven Microsoft 365 price hikes.
The ACCC claims that Microsoft informed users that their 365 Personal and Family plans would automatically include Copilot, resulting in a significant price increase. The annual cost of the Personal plan rose by 45%, from A$109 to A$159, while the Family plan increased by 29%, from A$139 to A$179.
Regulators say that while Microsoft promoted these upgraded plans, it failed to clearly disclose that a cheaper "classic" version without Copilot was still available.
- 2.7 million users affected by the alleged misleading pricing
- 45% price increase for the Personal plan
- 29% price increase for the Family plan
Author's summary: Australia sues Microsoft for misleading consumers.
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