City of Sault Ste. Marie's New Website
The City of Sault Ste. Marie has launched a new website after 20 years, promising a "fresh look, faster access, and easier navigation" to connect with City services.
The website is organized around central themes of live, work, play, and government, similar to other municipalities like Sudbury.
However, one notable difference is the lack of a 311 Customer Service Management system, a dedicated municipal telephone number used in other Ontario cities to route non-emergency calls for municipal services.
A 311 CRM is a Customer Relationship Management technology system that helps businesses manage and analyze interactions with current and potential customers.
- The new website aims to provide a simpler way to access City services.
- The 311 CRM system is a common feature in other municipalities' websites.
Author's summary: Sault Ste. Marie's new website lacks a 311 CRM system.
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